FCO #: A0161-1

SYNOPSIS: Enterprise 10000 systems with (SunSwift) Cards could experience
intermittent but fatal errors at power up

DATE: Mar/21/00

KEYWORDS: Enterprise 10000 systems with (SunSwift) Cards could experience
intermittent but fatal errors at power up


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- Sun Proprietary/Confidential: Internal Use Only -
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                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 
SYNOPSIS: Enterprise 10000 systems with (SunSwift) Cards could experience
          intermittent but fatal errors at power up.

TOP FIN/FCO REPORT: Yes

PRODUCT_REFERENCE: E10000 / SunFastEthernet (SunSwift) SBus Card

PRODUCT CATEGORY: Server / System Board; Networking / Ethernet

PRODUCTS AFFECTED:

Mkt_ID   Platform   Model   Description        Serial Number
------   --------   -----   -----------        -------------

Systems Affected
------- --------
  -      E10000      ALL    Ultra Enterprise 10000   -

X-options Affected    
--------- --------
X1018A    -           -     SunFastEthernet (SunSwift)

PART NUMBERS AFFECTED:

Part Number   Description                          Model
-----------   -----------                          -----
501-2739-05   SunFastEthernet (SunSwift) SBus Card   -
605-1568-03   SunFastEthernet (SunSwift) SBus Card   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

REFERENCES:
   ECO: WO_09756
   DPCO: 172
   WW StopShip: WS001#3608
   BugId: 4251728
   Esc: 521348

PROBLEM DESCRIPTION:     

Enterprise 10000 systems with SunFastEthernet Cards (Sun p/n 501-2739-05)
could experience system hangs, CRC Data errors, no network access or ethernet
interrupts.  System may fail POST.

Examples of possible error messages are...

1- After a power up during POST the following message could appear;

     Interrupt is in the wrong state

2- After a successful POST the following message could appear during the OBP;

     Can't clear FAS interrupts: Check SCSI Term. Power Fuse.
     sd st Resetting...

Root cause has been determined to be the result of a new supplier in
Malaysia who began supplying product to Sun on July 1, 1999 but did not
incorporate rework as described in ECO# WO_09756.

Below shows the affected supplier date codes ranges and the quantities
associated with those ranges.

Supplier Date Code/Serial Number/Serial numbers;

From            To              Qty
----            --              ---
5012739154211   5012739156000   1790
5012739157501   5012739158500   1000
5012739159501   5012739160000   500
5012739160001   5012739162000   2000
5012739166001   5012739166920   920
5012739167001   5012739167063   64
5012739167137   5012739167582   446
                                ----
                TOTAL QTY       6720

Corrective action was taken in Sun Manufacturing on October 1, 1999 via
StopShip WS001#3608.  Therefore, only SunFastEthernet Cards made in Malaysia
between July 1, 1999 and October 1, 1999 are affected.  Corrective action
was taken in Enterprise Services by issuing DPCO_172 on January 10th, 2000.

IMPLEMENTATION:

         ---
        |   |   MANDATORY (Fully Pro-Active)
         ---    

         ---
        | X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         ---   
                        
         ---
        |   |   UPON FAILURE
         ---
        

REPLACEMENT TIME ESTIMATE:   60 minutes

SPECIAL CONSIDERATIONS:

CORRECTIVE ACTION:
  
Upon failure or request replace 501-2739-05 SunFastEthernet Card in the
affected serial number ranges AND made in Malaysia with a 501-2739-05
not made in Malaysia or having StopShip Label "WS001#3608" or with a
501-2739-05 outside of the affected serial number range.
 

BILLING TYPE:

 Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote:
________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement

     the necessary corrective actions as and when they are required.

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browser as follows:
 
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* From there, select the appropriate link to query or browse the FIN and
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SunSolve Online Access:
_______________________
 
* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
____________________
 
Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.Central/.
  
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder,  
  FIN or FCO.  This will display supporting directories/files for FINs or
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Internet Access:
_______________